KNOTTYFLOWERS

Looking after it

Short answers. Ask me anything that isn’t here.

  • Stitched

Stitched

  • Keep dry and out of humid environments
  • Handle gently, pressing on fabric can leave indents
  • Keep out of direct sun if your fabric has any floral dye
  • Eco-Print

Eco-Print

  • The print is the flower’s own colour, so keep it out of direct sun or it will fade
  • Don’t wash it or get it wet, the print can run
  • Colours shift a little as the print ages, that’s part of it
  • Pressed

Pressed

  • Real petal may fade over time, follow care to preserve as long as possible
  • Keep out of direct sun
  • Keep dry and out of humid environments
  • Whites turn cream and colours soften with time
  • Skip bathrooms, sunny windows and spots near radiators
  • Poured

Poured

  • Keep dry, take off in shower or when swimming
  • Keep out of prolonged exposure to UV (like sun tanning) this may yellow the resin with time
  • Resin can scratch, but this can be repaired sometimes (contact to see what would be possible)
  • Take it off before perfume, lotion or hairspray
  • The flowers inside can soften in colour over time

Shipping & returns

Where do you ship?

Within the US. If you’re outside the US, contact me and I’ll try my best.

How long until it ships?

Ready-made pieces ship within 1–3 business days, personalised pieces within 7–14.

Custom work is timed per project; see Custom orders below.

Can I return it?

Ready-made pieces can be returned or exchanged within 14 days of delivery.

Personalised and custom orders can only be returned if something arrives damaged. Each piece’s page says which applies.

If something arrives damaged, follow the steps under “Any shipping-related issues?” below: contact me as soon as possible, and photograph the box before opening it.

What if my parcel is lost?

Parcels lost in the mail aren’t covered, but I’ll give you a discount on a similar piece to replace it.

Custom pieces ship insured.

Any shipping-related issues?

Please contact me as soon as possible.

If the box is damaged, take photos before opening it, and film the unboxing if you can. Keep the packaging, too.

I’ll see what I can do depending on the issue.

Custom orders

How long does custom work take?
  • Stitched: 2–3 weeks
  • Resin: 1–2 weeks
  • Preserving your flowers: up to 6 months, depending on how fast they dry
  • Mixed media takes longer, and depends on the project

I’ll give you a date when we discuss the project.

Is there a deposit?

Yes, all custom work has a 20% deposit.

What will I see along the way?

I check in with you at each stage:

  • How your flowers are doing while they dry
  • The general layout, with options to choose from
  • The final layout, before anything is attached to the paper
  • The frame, if you haven’t provided your own
Can I return a custom piece?

No, unless it arrives damaged. The checkpoints are there to make sure the finished piece is what you expected.